LEGAL
Last updated: June 2025
Rockul AI Ltd ("Rockul AI", "we", "our", "us") operates the ROCKUL.AI platform at rockul.com. We provide AI-powered voice receptionist services to business customers ("you"). Our registered address is in England & Wales. Questions about this policy: privacy@rockul.com.
We collect information you provide directly: account registration details (name, email address, business name, phone number), payment information processed securely via Stripe, and business configuration data (services, FAQs, greeting scripts). We also collect information automatically: call recordings, transcriptions, and summaries generated during calls handled by your AI receptionist; inbound caller telephone numbers; usage data including call duration and frequency; log data and device information for security and debugging purposes.
We use collected information to provide and operate the ROCKUL.AI service; process payments and manage your subscription; generate and deliver call transcripts and summaries to your registered email; improve our AI models and service quality; send transactional communications (receipts, account alerts, product updates); respond to support requests; and comply with legal obligations.
Inbound calls to your AI receptionist are processed in real time. Call audio is transmitted to our AI processing partners (including Vapi AI and OpenAI) solely to generate responses and transcripts. We store call transcripts, summaries, and metadata in our database. Call recordings may be retained for up to 30 days for quality assurance purposes. You are responsible for notifying callers that calls may be recorded and processed by AI, as required by UK PECR and GDPR.
We process your personal data under the following lawful bases: performance of a contract (providing the service you subscribed to); legitimate interests (fraud prevention, service improvement, security); legal obligation (compliance with applicable law); and consent (where you have provided it for specific processing activities).
We share data with trusted third-party service providers who process it on our behalf: Supabase (database hosting), Stripe (payment processing), Twilio (telephony), Vapi AI (AI call processing), OpenAI (language model), Resend (email delivery), and Vercel (infrastructure). All providers are contractually bound to handle data securely and only for the purposes we specify. We do not sell your personal data. We may disclose data where required by law or to protect rights and safety.
Account data is retained for as long as your account is active, plus 6 years after closure for legal compliance. Call transcripts and summaries are retained for 12 months. Call recordings (where applicable) are retained for 30 days. You can request deletion of your data at any time by contacting privacy@rockul.com.
You have the right to access your personal data; correct inaccurate data; request erasure (right to be forgotten); restrict or object to processing; data portability; and withdraw consent at any time. To exercise any of these rights, email privacy@rockul.com. You also have the right to lodge a complaint with the ICO (ico.org.uk) if you believe we have mishandled your data.
We use essential cookies to maintain your session. We do not use tracking or advertising cookies. No third-party analytics are currently deployed. You can control cookies through your browser settings.
We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, row-level security on our database, and regular security reviews. However, no method of electronic transmission is 100% secure.
Some of our service providers operate in the United States. Where we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions.
We may update this policy from time to time. Material changes will be notified by email to registered account holders at least 14 days before taking effect. Continued use of the service after that date constitutes acceptance.
For any questions about this privacy policy or your personal data, contact us at privacy@rockul.com.