LEGAL
Last updated: June 2025
These Terms of Service ("Terms") govern your use of the ROCKUL.AI platform and services provided by Rockul AI Ltd, a company registered in England & Wales ("Rockul AI", "we", "us"). By creating an account and subscribing, you agree to these Terms. If you are entering into these Terms on behalf of a business, you represent you have authority to bind that business.
ROCKUL.AI provides an AI-powered voice receptionist service that answers inbound telephone calls on behalf of your business. The service includes call handling, lead qualification, appointment booking assistance, call transcription, summary delivery by email, and a management dashboard. The service requires an active paid subscription. We reserve the right to modify, suspend, or discontinue features with reasonable notice.
The current subscription price is £99.00 per calendar month, payable in advance. Your subscription includes 300 minutes of inbound call time per billing period. Additional minutes are charged at £0.06 per minute and billed to your payment method at the end of each billing period. All prices are inclusive of VAT where applicable. Subscriptions automatically renew unless cancelled. Payment is processed by Stripe. You must provide accurate billing information.
We may offer trial periods at our discretion. You may cancel your subscription at any time through the Settings page of your dashboard. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods. Upon cancellation, your AI receptionist will be deactivated and your phone number may be released.
You are responsible for configuring your AI receptionist accurately, including providing truthful information about your business, services, and pricing. You must comply with all applicable laws including the UK Privacy and Electronic Communications Regulations (PECR) and GDPR, particularly obligations to inform callers that their calls are being handled by an AI and may be recorded. You must not use the service for unlawful purposes, spam, or to deceive callers. You are responsible for keeping your account credentials secure.
You may not use ROCKUL.AI to: impersonate any person or organisation; engage in fraudulent, deceptive, or misleading conduct; violate any applicable law or regulation; transmit harmful, offensive, or illegal content; attempt to reverse engineer or circumvent the service; or use the service in a manner that could damage our infrastructure or other customers. We reserve the right to suspend or terminate accounts that violate these terms.
Our AI receptionist is designed to be helpful and accurate, but AI responses are not guaranteed to be error-free. We make no warranty that the service will correctly handle every call, accurately qualify every lead, or successfully book every appointment. You are solely responsible for verifying call summaries and following up with callers as appropriate. ROCKUL.AI is a tool to assist your business, not a replacement for professional judgement.
ROCKUL.AI and all related technology, branding, and content are the intellectual property of Rockul AI Ltd. You retain ownership of your business data, call transcripts, and configurations. You grant us a licence to process your data solely to provide the service. You may not copy, reproduce, or create derivative works of our platform.
Each party agrees to keep confidential any non-public information received from the other. Call data and business configurations you provide are treated as confidential. We will not share your business information with third parties except as required to provide the service or comply with law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROCKUL AI LTD'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID IN THE THREE MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT OR REVENUE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
You agree to indemnify and hold harmless Rockul AI Ltd and its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the service, your breach of these Terms, or your violation of any applicable law.
We target 99.9% monthly uptime for the call-answering service. We may take the service offline for maintenance with advance notice where practicable. We do not guarantee uninterrupted service and are not liable for downtime caused by third-party infrastructure, force majeure events, or circumstances beyond our reasonable control.
We may suspend or terminate your account immediately if you breach these Terms, if required by law, or if your subscription payment fails and cannot be recovered within 7 days of the due date. You may terminate your account at any time from the Settings page. Clauses relating to liability, IP, and governing law survive termination.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms is found to be unenforceable, the remainder of the Terms remain in full force.
We may update these Terms from time to time. We will provide at least 14 days' notice of material changes by email. Your continued use of the service after the effective date of the changes constitutes your acceptance of the updated Terms.
Questions about these Terms should be sent to legal@rockul.com.