LEGAL
Last updated: August 2026 · ROCKUL AI LTD
Part A applies to the ROCKUL.AI subscription platform. Part B applies to our app, website, software, game, AI and design services and to enquiries made through the quote form. Where the two overlap, the part that matches the service you are using applies.
These Terms of Service ("Terms") govern your use of the ROCKUL.AI platform and services. This site is operated by Rockul AI Ltd, a company registered in England and Wales (company number 17329373), registered office at 66 Paul Street, London EC2A 4NA ("ROCKUL AI", "we", "us"). By creating an account and subscribing, you agree to these Terms. If you are entering into these Terms on behalf of a business, you represent you have authority to bind that business. These Terms apply globally to all users regardless of location.
ROCKUL.AI provides an AI-powered phone system that answers inbound telephone calls on behalf of your business. The service includes call handling, lead qualification, appointment booking assistance, order-taking for takeaway, restaurant, and retail businesses (including menu management, order hours, and kitchen display and driver-dispatch tools), call transcription, summary delivery by email, and a management dashboard. Where you enable card payments or deposits for bookings or orders, this is provided via your own connected Stripe account — ROCKUL AI does not hold or take title to those funds, and you are responsible for your own Stripe account and its terms. The service requires an active paid subscription. We reserve the right to modify, suspend, or discontinue features with reasonable notice.
The current subscription price is £150.00 per calendar month, payable in advance, and is the total amount you pay — no taxes or additional fees are added at checkout. Your subscription includes 300 minutes of inbound call time per billing period. Additional minutes are charged at £0.15 per minute and billed to your payment method at the end of each billing period. Subscriptions automatically renew unless cancelled. Payment is processed by Stripe. If ROCKUL AI LTD becomes VAT-registered in the future, this policy will be updated and customers notified before any change to pricing takes effect.
We may offer trial periods at our discretion. You may cancel your subscription at any time through the Settings page of your dashboard. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods, except where required by applicable consumer law in your jurisdiction (for example, EU / UK consumers have statutory cancellation rights for digital services purchased online — please contact legal@rockul.com within 14 days of purchase if you wish to exercise this right). Upon cancellation, your AI receptionist will be deactivated and your phone number may be released.
You are responsible for configuring your AI receptionist accurately, including providing truthful information about your business, services, menu, pricing, and order fulfilment (delivery or collection) capabilities. You must comply with all applicable laws in your jurisdiction, including laws relating to recording telephone calls, AI disclosure obligations, consumer protection regulations, food information and allergen disclosure where applicable, and data protection law (including GDPR, UK GDPR, CCPA/CPRA, or equivalent). You must inform callers that their call is being handled by an AI and may be recorded, where required by local law. If you use the order-taking or driver-dispatch features, you are responsible for your relationship with your drivers and for any information you share with them through the service. You are responsible for keeping your account credentials secure.
You may not use ROCKUL.AI to: impersonate any person or organisation; engage in fraudulent, deceptive, or misleading conduct; violate any applicable law or regulation; transmit harmful, offensive, or illegal content; attempt to reverse engineer or circumvent the service; or use the service in a manner that could damage our infrastructure or other customers. We reserve the right to suspend or terminate accounts that violate these terms without notice.
Many jurisdictions require businesses to disclose when callers are speaking with an AI system. You are solely responsible for ensuring your use of ROCKUL.AI complies with applicable AI transparency laws in your jurisdiction, including but not limited to California's BOTS Disclosure Act, EU AI Act provisions, and equivalent legislation. We recommend configuring your AI receptionist to identify itself as an AI assistant at the start of each call.
Our AI receptionist is designed to be helpful and accurate, but AI responses are not guaranteed to be error-free. We make no warranty that the service will correctly handle every call, accurately qualify every lead, successfully book every appointment, or correctly capture every order. You are solely responsible for verifying call summaries, order details, and bookings, and following up with callers as appropriate. ROCKUL.AI is a tool to assist your business, not a replacement for professional judgement.
ROCKUL.AI and all related technology, branding, and content are the intellectual property of ROCKUL AI LTD. You retain ownership of your business data, call transcripts, and configurations. You grant us a licence to process your data solely to provide the service. You may not copy, reproduce, or create derivative works of our platform.
Each party agrees to keep confidential any non-public information received from the other. Call data and business configurations you provide are treated as confidential. We will not share your business information with third parties except as required to provide the service or comply with law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROCKUL AI'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID IN THE THREE MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT OR REVENUE. Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under applicable consumer law in your jurisdiction.
You agree to indemnify and hold harmless ROCKUL AI LTD and its operators, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the service, your breach of these Terms, your violation of any applicable law, or your failure to obtain required consents from callers.
We target 99.9% monthly uptime for the call-answering service. We may take the service offline for maintenance with advance notice where practicable. We do not guarantee uninterrupted service and are not liable for downtime caused by third-party infrastructure, force majeure events, or circumstances beyond our reasonable control.
We may suspend or terminate your account immediately if you breach these Terms, if required by law, or if your subscription payment fails and cannot be recovered within 7 days. You may terminate your account at any time from the Settings page. Clauses relating to liability, IP, indemnification, and governing law survive termination.
These Terms are governed by the laws of England and Wales. For users located in the European Union, nothing in these Terms affects your rights under applicable EU consumer law. For users in other jurisdictions, mandatory consumer protection provisions of local law may apply and are not excluded by this clause. We encourage you to contact us at legal@rockul.com to resolve any dispute before initiating formal proceedings.
We may update these Terms from time to time. We will provide at least 14 days' notice of material changes by email. Your continued use of the service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription before the effective date.
Questions about these Terms should be sent to legal@rockul.com.
Last updated: 2 November 2026 · ROCKUL AI LTD
Rockul AI Ltd is registered in England and Wales (company number 17329373), registered office 66 Paul Street, London EC2A 4NA ("Rockul AI", "we", "us", "our"). "You" means the person or business engaging us or using this site.
By using this website or engaging us for work, you agree to these terms. Where we issue a written quote or proposal, that document and these terms together form the agreement between us. If they conflict, the quote takes precedence.
We design and build mobile apps for iOS and Android, websites and web applications, games, bespoke software, AI systems, and graphic design and branding. What is included in any given project is defined in the quote we agree with you, not by this website.
Descriptions and examples on this site are illustrative. They are not an offer, a guarantee of a particular outcome, or a commitment to any specific feature, platform or timescale.
We provide a written quote before any work starts. The quote sets out the scope, the price and the expected timeline. A quote is valid for 30 days unless it says otherwise, and becomes binding once you accept it in writing and we confirm.
Anything not written in the quote is outside the scope of that project.
If you ask for work beyond the agreed scope, we will tell you before proceeding and give you a revised price and timeline. Additional work is only carried out once you approve it in writing. We will never add charges without your agreement.
Prices are quoted in pounds sterling and are exclusive of VAT unless stated otherwise. We can invoice and take payment in any major currency — tell us which you would prefer and we will quote in it.
Payment in full is required before work begins. This is our standard requirement on all projects.
Where a client asks, we may at our sole discretion agree a split of 50% before work begins and 50% on completion, with the balance payable before final delivery, handover or go-live. This is considered case by case, is not offered as standard, and applies only where it is written into your quote.
Work does not begin until payment has cleared. Where a split has been agreed, final files, source code, accounts and live deployment are released once the balance is paid in full.
How to pay — we accept credit and debit cards via Stripe, bank transfer and PayPal. Card payments are handled by Stripe, a PCI-DSS compliant payment processor; we never see or store your full card details. Your chosen payment method and currency are confirmed on your invoice.
Invoices are due within 14 days of the invoice date.
We may suspend work on overdue accounts, and may charge statutory interest and recovery costs on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
Provide content, branding assets, access credentials and feedback promptly, and in a usable format.
Make sure you own, or are licensed to use, everything you give us — text, images, logos, fonts, data and code.
Review and approve work at the agreed checkpoints. Delays in approval move the timeline accordingly.
Hold the accounts your project depends on, for example app store developer accounts, domains, hosting or AI provider accounts, in your own name.
Timelines in a quote are estimates made in good faith. They assume you supply materials and approvals when needed. We are not liable for delays caused by late content, late approvals, third-party services, app store review, or anything outside our reasonable control.
Projects often rely on third-party services such as hosting, domains, app store accounts, payment processors, APIs and AI providers. Their fees are your responsibility and are not included in our price unless the quote says so. We are not responsible for those services' availability, pricing changes, or terms.
You keep ownership of everything you supply to us. On full payment, ownership of the final deliverables created specifically for you transfers to you.
We keep ownership of our pre-existing tools, libraries, frameworks and general know-how, including anything we reuse across projects. Where those are embedded in your deliverables, you get a perpetual, worldwide, non-exclusive licence to use them as part of the work.
Third-party components, including open-source libraries, stock assets and licensed fonts, remain governed by their own licences.
Unless you ask us not to, we may show the finished work in our portfolio and marketing.
Each of us will keep the other's confidential information private and use it only for the project. This does not apply to information that is already public, that we already held, or that we are required to disclose by law.
We offer free digital marketing guidance to every customer. It is general advice given in good faith, not a paid marketing service, and not professional, financial or legal advice. We give no guarantee of rankings, traffic, downloads, sales or any other result, and we accept no liability for decisions taken on the back of it.
We will carry out the work with reasonable care and skill, in line with the agreed specification.
For 30 days after delivery we will fix, at no charge, any defect where the work does not do what the agreed specification says it should. This does not cover new features, changes of mind, problems caused by changes made by you or a third party, or faults in third-party services.
Software is not warranted to be error-free or uninterrupted.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
Subject to that, our total liability arising out of or in connection with a project is limited to the total fees you have paid us for that project.
We are not liable for loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss.
You may cancel a project at any time in writing. You remain liable for all work completed up to the cancellation date, and sums covering that work are non-refundable. Where you have paid in full and we have not yet started, we will refund you less any costs already incurred on your behalf. We may end an engagement if invoices are significantly overdue, if you ask us to do something unlawful, or if you are in serious breach of these terms.
Where you are a consumer rather than a business, your statutory cancellation rights are unaffected.
We work with clients worldwide. Wherever you are:
Currency and tax — we invoice in pounds sterling by default but can bill in any major currency on request, payable by Stripe card payment, bank transfer or PayPal. Where we invoice in a currency other than sterling, the exchange rate is fixed at the date of the invoice. Any import duties, withholding taxes, sales tax, VAT or GST arising in your own country are your responsibility, and our fees are payable in full without deduction.
Bank charges — international transfer and currency conversion fees are yours.
Local compliance — you are responsible for making sure the finished work complies with the laws that apply to your business and market, including licensing, advertising, accessibility, consumer and data protection rules. We will build to any requirements you give us in writing, but we do not provide legal advice and do not warrant compliance with the law of any particular country.
Sanctions and export control — you confirm that you are not subject to UK, EU, US or UN sanctions, and that you will not use our work in breach of applicable export control or sanctions law. We may decline or stop work where doing so would breach those rules.
App stores and platforms — where your project is distributed through Apple, Google, Microsoft, Sony or any other platform, their own terms and review processes apply and are outside our control.
These terms are written for business customers. If you engage us as a consumer rather than a business, nothing in them removes or limits the rights you have under the mandatory consumer protection law of the country you live in, including any statutory right to cancel, to a refund, or to a remedy for services not carried out with reasonable care and skill. Where a mandatory local rule conflicts with these terms, that rule applies.
Do not use this site or the contact form to send unlawful, abusive or misleading material, to send bulk or automated messages, or to attempt to disrupt, probe or gain unauthorised access to the site. We may block access where this happens.
The content and design of this website, and the ROCKUL AI name and logo, belong to Rockul AI Ltd and may not be copied or reused without permission.
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
This does not deprive you of the protection of any mandatory rule of the country in which you are habitually resident, and it does not prevent a consumer from bringing proceedings in their own country where local law gives them that right.
We may update these terms from time to time. The version in force for your project is the one published when your quote was accepted. The date at the top of this page shows the current version.
For questions about these terms, email legal@rockul.com or use the contact form.
Rockul AI Ltd
Registered in England and Wales, company number 17329373
Registered office: 66 Paul Street, London EC2A 4NA
Legal enquiries: legal@rockul.com
